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Spotlight on service level agreements from Powys and NPT ALC partnership report

The partnership has service level agreements (SLAs), which define the arrangements between NPTC Group of Colleges and each of its two local authority partners – Neath Port Talbot and Powys. Each SLA sets out the responsibilities of both parties and includes arrangements for provision offer, expected outcomes, quality assurance and renumeration. These formal agreements ensure that there is clarity between partners and continuity between organisations in the event that key personnel change roles or retire.